Terms & Conditions
Last updated: January 15, 2025
These Terms and Conditions govern your use of Synergy Access Pvt. Ltd. services, products, and website. By accessing or using our services, you agree to be bound by these terms. Please read them carefully.
Acceptance of Terms
By accessing our website, using our services, or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
- • You must be at least 18 years old to use our services
- • You are responsible for maintaining the confidentiality of your account
- • You agree to provide accurate and complete information
- • You will not use our services for any illegal or unauthorized purpose
Services & Products
Product Availability
- • Products are subject to availability
- • We reserve the right to modify or discontinue products
- • Prices are subject to change without notice
- • Product specifications may vary
Service Delivery
- • Installation services are scheduled based on availability
- • Maintenance services require advance booking
- • Emergency services are available 24/7
- • Remote support is provided during business hours
User Obligations
Prohibited Activities
- • Attempting to gain unauthorized access to our systems
- • Interfering with the proper functioning of our services
- • Using our services for illegal activities
- • Sharing confidential information with unauthorized parties
- • Attempting to reverse engineer our products
Proper Use
You agree to use our products and services only for their intended purpose and in accordance with our installation and maintenance guidelines.
Compliance
You must comply with all applicable laws and regulations when using our services, including local building codes and safety standards.
Payment Terms
Payment Requirements
- • All prices are quoted in Indian Rupees (INR)
- • Payment is due upon order confirmation
- • We accept bank transfers, checks, and online payments
- • Late payments may incur additional charges
- • Service contracts require advance payment
Refund Policy
Products may be returned within 7 days of delivery if found defective. Custom products are non-refundable. Service fees are non-refundable once work begins.
Cancellation
Orders may be cancelled within 24 hours of placement. Installation appointments require 48-hour notice for cancellation without penalty.
Warranty & Support
Product Warranty
- • Standard warranty: 1 year from installation
- • Extended warranty available for purchase
- • Warranty covers manufacturing defects only
- • Damage from misuse is not covered
- • Warranty is non-transferable
Technical Support
- • Free support during warranty period
- • 24/7 emergency support available
- • Remote troubleshooting included
- • On-site service available for contract customers
- • Training and documentation provided
Intellectual Property
All content on our website, including text, graphics, logos, and software, is the property of Synergy Access Pvt. Ltd. and is protected by copyright and other intellectual property laws.
Permitted Use
You may view and download content for personal, non-commercial use only.
Restricted Use
Reproduction, distribution, or modification of our content is strictly prohibited.
Limitation of Liability
Disclaimer
Synergy Access Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or products.
- • Our liability is limited to the amount paid for the specific product or service
- • We are not responsible for third-party actions or damages
- • Force majeure events are excluded from liability
- • Claims must be filed within 30 days of the incident
Privacy & Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions.
- • We collect only necessary information for service delivery
- • Your data is protected using industry-standard security measures
- • We do not sell or share your personal information with third parties
- • You have the right to access and correct your personal information
Termination
Service Termination
We may terminate or suspend your access to our services immediately, without prior notice, for any breach of these Terms and Conditions.
Effect of Termination
Upon termination, your right to use our services will cease immediately. All provisions of these terms that should survive termination shall remain in effect.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh, India.
Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms.
Contact Information
Questions About Terms?
If you have any questions about these Terms and Conditions, please contact our legal team:
Company Address
Synergy Access Pvt. Ltd.
B-103, Sector-2
Noida, 201301
Uttar Pradesh, India